Frequently Asked Questions
Everything you need to know about your Elleven experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Returns are free for domestic customers via our online portal.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to follow your package's journey directly to your door.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay.
Are your materials sustainably sourced?
Elleven is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in over 80% of our current collections.